Storage Stamford Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Stamford Hill provides storage and associated removal services within the United Kingdom. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or delivery services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer and business customers unless otherwise stated. If you do not understand any part of these Terms and Conditions, you should seek independent legal advice before entering into an agreement with us.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Agreement means the contract between you and Storage Stamford Hill incorporating these Terms and Conditions and any written quotation or booking confirmation.
Goods means the items that you ask us to store, move, handle, pack, or otherwise deal with.
Premises means any storage unit, warehouse, building, vehicle, or other location provided or used by us in connection with the services.
Services means any storage, removal, packing, loading, unloading, transportation, or associated services we provide.
We, us, our means Storage Stamford Hill.
You, your means the person, firm, or company who requests the services, and includes any authorised representative.
2. Booking Process
2.1 You may request a quotation for our services by providing accurate and complete information, including but not limited to the type and quantity of goods, access details, addresses, dates, and any special handling requirements.
2.2 Any quotation we provide is based on the information you give us. If that information is incomplete, inaccurate, or changes, we reserve the right to amend or withdraw the quotation, adjust pricing, or decline the booking.
2.3 A booking is not confirmed until we have accepted your request, issued a booking confirmation, and, where applicable, received any required deposit or advance payment. Until this point, our quotation is an invitation to treat and not a binding offer.
2.4 We may decline any booking request at our discretion, including where we reasonably believe that the goods are unsuitable, access is unsafe, or the requested dates are not available.
2.5 It is your responsibility to check that the booking confirmation is correct. If you identify any errors, you must notify us as soon as possible. We are not responsible for losses arising from your failure to review the booking details.
3. Services Provided
3.1 We provide storage and removal services, which may include the collection, transportation, and delivery of goods, as well as loading, unloading, and packing where agreed in writing.
3.2 Unless expressly agreed, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the removal of doors, windows, or other fittings to provide access.
3.3 We reserve the right to choose the route, vehicle type, storage location, and method of carrying out the services, provided that we exercise reasonable care and skill and that your legitimate interests are not unreasonably affected.
3.4 Timeframes given for collection, delivery, or completion of services are estimates only and are not guaranteed unless expressly stated as a guaranteed service in writing.
4. Customer Obligations
4.1 You must ensure that we and our staff have safe, reasonable, and lawful access to the premises for collection and delivery, including parking, loading areas, and clear walkways and stairways.
4.2 You are responsible for securing any necessary permissions, permits, or authorisations for parking, access, loading, or unloading, and for any charges or penalties arising from failure to do so.
4.3 You must ensure that goods are properly packed and protected unless we have agreed to provide packing services. We are not liable for damage arising from poor or inadequate packing carried out by you or a third party.
4.4 You must not store or present for removal any prohibited items including, but not limited to, hazardous materials, explosives, firearms, ammunition, illegal substances, perishable goods, live animals, or items that emit fumes, odours, or liquids.
4.5 You must declare in writing any items of high value or special fragility, and you must not store or request us to handle valuables such as jewellery, precious metals, cash, important documents, or irreplaceable items unless we have expressly agreed in writing.
4.6 You warrant that you are the owner of the goods or are duly authorised by the owner to enter into this agreement and that no third party has any interest in the goods that would prevent us from providing the services.
5. Payments and Charges
5.1 All charges for storage and removal services will be set out in our quotation or booking confirmation. Prices may be subject to value added tax or any other applicable taxes at the prevailing rate.
5.2 We may require payment of a deposit or the full amount in advance prior to the commencement of services. Where payment terms are agreed, you must pay all invoices in full by the due date stated.
5.3 If you fail to pay any sum when due, we may charge interest on the overdue amount at the statutory rate from the due date until the date of actual payment, whether before or after judgment.
5.4 We reserve the right to suspend or withhold services, including access to stored goods or delivery, if any sums remain unpaid. We may also exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and associated costs.
5.5 You shall be responsible for all reasonable additional charges incurred due to circumstances beyond our control, including but not limited to delays caused by traffic restrictions, inadequate access, waiting time, or your failure to be present at the agreed times.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as early as possible. Any cancellation or amendment is only effective when acknowledged by us.
6.2 We may apply cancellation charges based on the notice period provided by you. Where services are due to commence on a specified date, we may charge a percentage of the agreed price if cancellation occurs within a short notice period, reflecting our reasonable costs and loss of opportunity.
6.3 If you reduce or amend the services after booking, we reserve the right to revise our quotation and charges accordingly.
6.4 We may cancel the agreement or suspend services without liability if you fail to pay any sum due, fail to provide safe access, breach these Terms and Conditions, or if we reasonably consider that performing the services would be unsafe, unlawful, or impossible due to circumstances outside our control.
7. Storage Terms
7.1 When goods are placed into storage, you grant us the right to store them at any of our premises, which may be changed at our discretion, provided that we exercise reasonable care in the selection of premises.
7.2 You must not share, assign, or sublet any storage space without our prior written consent.
7.3 Access to stored goods is by appointment or as otherwise agreed. We may charge a reasonable fee for access, handling, or bringing goods out of storage.
7.4 We may open and inspect any container or item if we reasonably suspect that it contains prohibited goods, presents a health or safety risk, or is otherwise required by law or regulatory authorities.
7.5 Storage charges accrue from the date goods are placed into storage until the date they are removed. Periodic invoicing may be used, and payment must be made in accordance with the payment terms set out above.
8. Liability and Limits
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay or failure in performance, is subject to the limitations in this clause.
8.2 We are not liable for any loss or damage arising from your own act or omission, inadequate packing carried out by you or a third party, normal wear and tear, atmospheric or climatic conditions, or inherent defects in the goods.
8.3 We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of use, or loss of opportunity, even if we have been advised of the possibility of such losses.
8.4 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the charges paid, and in any event shall not exceed a fair and proportionate cap as notified in our quotation or booking documents.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
8.6 You must inspect goods promptly upon delivery or access and notify us in writing of any visible loss or damage as soon as reasonably practicable. For storage, you must notify us of any loss or damage discovered when goods are removed from storage.
9. Insurance
9.1 You are responsible for arranging appropriate insurance cover for the goods during storage and transit unless we have expressly agreed in writing to arrange insurance on your behalf.
9.2 Where we assist with or offer insurance options, any such cover will be subject to the terms of the relevant policy and the insurer's conditions. Our liability remains governed by these Terms and Conditions.
10. Waste and Environmental Regulations
10.1 We operate in accordance with applicable waste and environmental regulations. You must not request us to dispose of goods in any way that would breach such regulations.
10.2 If you ask us to dispose of unwanted items, we will do so lawfully and may charge a disposal fee that reflects handling, transportation, and any charges applied at recycling or disposal facilities.
10.3 We reserve the right to decline the removal or disposal of items that are hazardous, contaminated, or unsuitable for normal waste or recycling streams.
10.4 You shall indemnify us for any fines, penalties, or costs incurred as a result of your failure to comply with waste, recycling, or environmental laws when supplying goods for removal or disposal.
11. Events Beyond Our Control
11.1 We are not liable for any delay, failure, or inability to perform our obligations where caused by events beyond our reasonable control. Such events may include but are not limited to adverse weather, road closures, traffic accidents, industrial disputes, civil unrest, fire, flood, or compliance with legal obligations.
11.2 If an event beyond our control occurs, we will take reasonable steps to minimise disruption and resume services as soon as reasonably practicable. We may reschedule collections or deliveries or adjust services where necessary.
12. Termination
12.1 Either party may terminate the agreement for storage by giving reasonable written notice in accordance with any agreed minimum term and notice period.
12.2 We may terminate the agreement with immediate effect if you breach these Terms and Conditions, fail to pay any sum due, or if continued storage or provision of services would be unlawful or unsafe.
12.3 On termination, you must arrange for the removal of all goods from our premises and pay all outstanding charges. If you fail to collect goods within a reasonable period after termination, we may exercise our lien and ultimately sell or dispose of the goods in accordance with applicable law.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you in order to provide the services, manage your account, and comply with legal obligations.
13.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom. By entering into this agreement, you consent to such processing and warrant that you have obtained any necessary consents for personal data you provide to us.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible, providing full details of your concerns.
14.2 We will investigate complaints in a fair and timely manner and will aim to resolve issues through communication and, where appropriate, reasonable remedial action.
15. General Provisions
15.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions or representations.
15.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 You may not assign or transfer your rights or obligations under this agreement without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially reduce the level of service provided to you.
15.4 Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that right or remedy, nor shall it prevent any future exercise of it.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our storage and removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
